Through our support services, healthcare organizations receive maximum benefit and utilization from MD Logic. Our support services include both future upgrades and the installation of these upgrades by our trained support specialists.
- Product Specialists are available to assist clients with questions regarding the MD Logic suite of software solutions. Our specialists are trained to diagnosis and service all MD Logic products and services.
- MD Logic software enhancements are released on a periodically scheduled basis. These updates are distributed to customers across the USA via MD Logic auto-updates™ technology. For customers that have MD Logic installed on their own server, the MD Logic software updates are released by our support team and automatically self downloaded, backed up, tested and installed all by the customer’s server. Automatic upgrades are installed between the hours of (1-4am) to eliminate any possible down time with upgrades.
- An automated customer call management system is used company wide to manage customer sites, products installed and contact information. Each customer call is reported, tracked, and resolved through this system.
- Product documentation includes system requirements, reference information, installation, upgrade, and configuration instructions, and other product-related documents.
- MD Logic provides toll-free support services Monday – Friday (8am–7pm) EST.
- After hours support is available for customers