In order to provide state of the art service, MD Logic utilizes a company-wide electronic support tracking system for all support inquiries received from clients. This support system enables our software specialists to view previous call histories and identify the following:

  • Identify customers and key contacts for each site
  • Track products installed at each customer site
  • Track all cases logged by each customer
  • Automate case routing across the support enterprise
  • Continually measure MD Logic support service levels