As the leading U.S. provider of high performance EHR, Practice Management and Revenue Cycle Management Solutions, MD Logic celebrated our 22nd year in business in 2017. We are pleased to report that 2017 also recorded another record year for the Company.
Looking back at 2017, we are happy to have completed the grueling and highly complex ONC 2015 certification testing. Out of the three ONC certifications, ONC 2015 proved to be the most complex and time consuming certification required by ONC. There is a reason that only a small percentage of EHR companies were able to successfully test and pass their EHR software with an ONC testing proctor by 12-31-2017. I am happy to report that MD Logic was one of those EHR companies.
Following the trend of cloud computing, the MD Logic EHR Cloud Software continued to grow throughout 2017. Our cloud customers receive the highest level of system performance available with EHR Cloud Software. Speed is essential when seeing patients in clinic. The MD Logic EHR Cloud allows our customers to focus on patient care while we manage the technical side of the business.
For clinics that want to focus on patient care and reduce the number of employees, MD Logic offers (RCM) revenue cycle management services. In 2017, the MD Logic RCM services division continued to grow as more physician drop their current RCM provider to implement the MD Logic RCM services. The MD Logic RCM services are exclusively offered to MD Logic EHR/PM customers. Our team of RCM experts understand what it takes to ensure the clinic is billing and collecting at the highest possible level. Our service is second to none with an A+ rating from our customers.
When it comes to service and support, customers calling for support in 2017 were immediately connected to a support representative with the average hold time of less than 45 seconds. Our commitment is to provide the best support in the industry. We have lots of new software enhancements planned for 2018 and look forward to making this New Year the best for MD Logic and our loyal customers.
To learn how your clinic can increase efficiency, reduce overhead and maximize profitability please contact our corporate office at 800-273-7750.