Selecting a Revenue Cycle Management (RCM) partner is one of the most important financial decisions an independent medical or surgical practice can make. Your RCM partner is responsible for much more than submitting claims. From charge capture and claim submission to payment posting, denial management, insurance follow-up and patient balances, the effectiveness of your RCM team can directly impact the financial performance of your practice. But there is one question practices may overlook when selecting an RCM partner:
How many different EHR and Practice Management systems does their billing team use?
Many independent RCM companies do not own or develop the EHR and Practice Management software used by their clients. To expand their business, they must be willing to provide billing services using whatever software platform a new customer already has. That means their RCM professionals may need to learn and work with numerous EHR and PM systems, each with different screens, workflows, reports, claim management tools, payment posting processes and denial workflows. Every additional platform requires additional training and knowledge. At MD Logic, we believe there is a more efficient approach.
MD Logic RCM Services Focus Exclusively on the MD Logic EHR/PM Software Platform
MD Logic RCM Services are available exclusively to practices using MD Logic EHR and Practice Management software. Our RCM professionals don't have to divide their time and expertise among numerous unrelated software platforms. They focus on one integrated EHR and PM platform, MD Logic. Day after day, our RCM team works within the same technology environment. They understand the workflows, know where to find information and develop extensive experience using the tools available throughout the MD Logic platform. The objective is simple: combine software expertise with RCM expertise to increase productivity and create a more efficient revenue cycle.
One Connected Revenue Cycle
Revenue cycle management doesn't begin when a claim is submitted. It starts much earlier. Patient scheduling, demographics, insurance information, eligibility, clinical documentation and charge capture can all affect what ultimately happens to a claim. With MD Logic, these processes are connected through an integrated EHR and Practice Management environment.
Appointment → Registration → Eligibility → Documentation → Charge Capture → Claim Submission → Payment Posting → Denial Management → Patient Balance
Our RCM team works within that same environment throughout the process. There is no need for our billing staff to constantly switch between different EHR and PM platforms based on which customer they are servicing.
One platform creates focus. Focus creates expertise. Expertise drives productivity.
Some practices think of medical billing primarily as creating and submitting claims. That's only part of the revenue cycle. The real work continues after the claim has been submitted. MD Logic RCM Services help manage the entire process, including claim submission, insurance follow-up, payment posting, denial management and patient balances. When a claim is denied, our RCM team works the denial and follows the appropriate steps toward resolution. Our services also extend beyond insurance claims.
MD Logic RCM representatives can take patient calls, review outstanding balances with patients and accept online payments.
That means our team can help manage both sides of the revenue cycle: insurance balance and the patient's financial responsibility.
Why Single-Platform Expertise Matters
Consider the difference between an RCM professional who must work with many different EHR and PM systems and one who works with the same integrated platform every day. Software familiarity and knowing the workflows matters. Understanding how information moves from clinical documentation to charge capture to claim submission matters. And knowing how to quickly locate the information necessary to research a claim or work a denial matters. Instead of trying to become proficient across numerous unrelated systems, MD Logic RCM professionals concentrate their experience on one platform. That specialization helps create consistency, efficiency and productivity throughout the RCM process.
Software and RCM Working Together
MD Logic offers another important advantage: the company providing the RCM services is also the company behind the EHR and Practice Management technology used to deliver those services. Our technology isn't simply third-party software our RCM team has learned to use.
It's MD Logic technology.
Our software and RCM teams operate within the same technology ecosystem, creating an opportunity to continuously identify ways software can streamline workflows and improve productivity. It is a fundamentally different approach from an independent billing company attempting to support a growing list of unrelated EHR and PM platforms. When comparing RCM companies, practices should ask about experience, fees, claim follow-up, denial management, patient collections and reporting.
Then ask one more question:
“How many different EHR and Practice Management systems does your RCM team use?”
With MD Logic RCM Services, the answer is easy.
One.
One EHR/PM Platform. One Specialized RCM Team. One Connected Revenue Cycle.
MD Logic RCM Services technology and revenue cycle expertise working together for independent practices.
About MD Logic
MD Logic is a leading provider of electronic health record (EHR) solutions, (PM) practice management solutions and (RCM) revenue cycle management services serving medical and surgical practices nationwide and internationally. For over three decades, MD Logic has been dedicated to developing innovative technologies that enhance practice efficiency, improve patient care, and ensure data security.