In order to provide state of the art service, MD Logic utilizes a company-wide electronic support tracking system for all support inquiries received from clients. This support system enables our software specialists to view previous call histories and identify the following:

• Identify customers and key contacts for each site
• Track products installed at each customer site
• Track all cases logged by each customer
• Automate case routing across the support enterprise
• Continually measure MD Logic support service levels