While Many EHR/PM Companies Abandon Phone Support—MD Logic Stands Firm in Customer Commitment

In a troubling trend for medical practices nationwide, a significant number of Electronic Health Record (EHR) companies have stopped offering live phone support to their clients, opting instead to handle all support inquiries via email. This shift has left many healthcare providers frustrated, as the ability to quickly resolve critical system issues is essential to running an efficient practice.

At MD Logic, we recognize that timely and reliable support is just as crucial as the software itself. That’s why we proudly continue to provide live customer support via our toll-free 800 number, ensuring that our clients have direct access to experienced professionals whenever they need assistance.

The MD Logic support team is second to none, boasting an average tenure of over 10 years with the company. Each representative undergoes extensive training to handle all customer inquiries, from basic troubleshooting to optimizing clinic workflows. Unlike competitors who rely solely on email responses, MD Logic prioritizes real-time interactions to quickly address concerns, enhance productivity, and keep medical practices running smoothly.

What sets MD Logic apart even further is the remarkable stability of our software. Unlike other EHR/PM vendors whose support lines are flooded with system failure complaints, the majority of calls we receive are from clients seeking ways to maximize efficiency and leverage our software to its fullest potential. This speaks volumes about the reliability of MD Logic and the trust our clients place in us.

The reality is simple: what good is any software if you can’t get support when you need it most? At MD Logic, we don’t just provide an industry-leading EHR solution—we back it up with the best customer support and training available. In an era where many EHR vendors are stepping back from personal service, MD Logic remains committed to delivering the hands-on support that our clients deserve.

About MD Logic: MD Logic is a leading provider of electronic health record (EHR) solutions, practice management solutions and revenue cycle management services serving medical and surgical practices nationwide and internationally. For over two decades, MD Logic has been dedicated to developing innovative technologies that enhance practice efficiency, improve patient care, and ensure data security.