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LIVE SUPPORTMD Logic, a leader in Electronic Health Record (EHR) and Practice Management (PM) solutions, is proud to announce its continued commitment to providing the very best client support in the industry.
With a focus on personalized, responsive service, MD Logic sets itself apart from competitors with unparalleled accessibility and expertise. At MD Logic, clients are never more than a phone call away from live support. By calling our toll-free number, clients are able to choose to speak to a live operator or simply connect to a live software support specialist. In the event a client has to hold for the next available support representative, the average hold time is less than one minute. This ensures our client’s needs are addressed promptly and efficiently. For added convenience, MD Logic clients can also email our support team 24/7. Each email automatically generates a support ticket, allowing clients to ask questions, report issues, or request a specific callback time that fits their schedule. This flexibility ensures that our clients receive the help they need when it’s most convenient for them.
MD Logic’s support extends beyond quick response times. Our corporate trainers offer both remote and onsite training sessions tailored to the unique needs of each client. While many EHR/PM companies limit their training to remote-only options, MD Logic’s flexibility ensures that clients receive hands-on, in-person training when requested by the client. Importantly, all of MD Logic’s trainers and support specialists are full-time employees of the company. Unlike many other EHR companies that rely on 1099 contractors, our team is fully integrated into the MD Logic family, guaranteeing consistent service and a deep understanding of our software. MD Logic remains dedicated to delivering exceptional client support, driven by the belief that the success of our clients is the success of our company. To experience the difference in support excellence, please contact our corporate headquarters today at 800-273-7750.
"When speaking with practices looking to replace their EHR/PM Software, our sales team can confirm the majority of EHR/PM companies do not provide real time support services" said Thomas J. Bierster, Jr., Founder and CEO of MD Logic, Inc. "Our sales team is told that support calls can take several days or even a week to return which is simply an embarrassment for these companies. While no software support team is perfect, at MD Logic, we understand the value of support and engineer our software to be extremely stable and easy to navigate. Our teams provide quality upfront training to ensure the clients are ready to use MD Logic on their go-live day. What good is EHR/PM software if the client is not able to call and speak to a support representative when needed?"
About MD Logic: MD Logic is a leading provider of healthcare technology solutions designed to empower medical practices with innovative tools for patient engagement, online reputation management, and practice efficiency. With a mission to enhance healthcare experiences through cutting-edge technology, MD Logic is revolutionizing the way healthcare providers connect with their patients and communities.
