MD LOGIC DELIVERS EXCEPTIONAL SOFTWARE SUPPORT

In review of the support calls received at the MD Logic Corporate Headquarters during the 1^st QTR of 2018, our records indicated that over 95% of all incoming support calls received an immediate support representative when calling for support.

• The average hold time reported on the MD Logic phone network que was less than a minute
• Over 90% of customer requests were handled during the customers call
• Over 98% of customers reported the service and support provided by the MD Logic support representative met or exceeded their expectations

Customers that prefer to use technology for support issues are able to email support@mdlogic.com where an electronic support ticket will be automatically generated and provided to our support team. Once received, the support team will handle the request and email the customer upon completion of the support ticket. The customer is emailed a satisfaction survey to report the level of satisfaction with the service provided by MD Logic. Our support team is dedicated in working to provide a level of support not available anywhere else in the healthcare industry.

To learn how MD Logic can make your clinic more productive contact our corporate headquarters today at 800-273-7750.