REQUEST A DEMO
LIVE SUPPORTTying to communicate with patients during business hours creates many unique challenges for healthcare providers and their staff.
Most employers do not allow personal calls during normal working hours. Healthcare providers and their staff are forced to leaves messages asking the patient to return their call. A typical patient will return the call at their next break or during their lunch hour. However, the healthcare provider or the staff person that made the call may be unavailable when the call is returned. To simplify communication between patients and their healthcare providers, MD Logic created the SMS On-Demand Patient Communicator.
MD Logic clients are reporting huge times savings using the MD Logic On-Demand SMS Communicator. All SMS messages sent and received from patients are automatically updated in the patient’s electronic health record. Practice administrators have confirmed that patients will respond instantly to a text message but may take several days to return a phone call. While a patient may not be able to take a phone call, the patient can quickly read a text message and reply to that text message. The other huge advantage is having the SMS text messages displayed in the patient chart so staff members can immediately review the latest text messages with the patient. Our support team has tracked the most popular type of text message being sent that include the following:
- Schedule Surgery
- Schedule Procedure
- Schedule Diagnostic Test
- Schedule fitting for hearing aids
- Schedule fitting for braces, shoes and orthotics
- Inform patient of their deductible that needs to be paid before surgery, procedures or diagnostic test can be scheduled
- Request missed co-pays be paid by the patient
- Inform the patient that insurance has paid and the remaining amount is now due by the patient
- Update patient on communication with their insurance carrier and the status of getting their procedure, surgery or diagnostic test approved
- Communicate the patients recent diagnostic tests were within normal limits
As you can see, there are endless reasons to communicate with patients. To ensure your patients receive your messages, sending SMS text messages is the absolute best method to get your patients attention. The MD Logic SMS On-Demand Text Messaging Service is 100% integrated with the MD Logic EHR Software. The free 30-day trail is still available to clients that want to test drive the On-Demand Text Messaging service. As the leading U.S. provider in high performance Electronic Health Records Software, Practice Management Software and Revenue Cycle Management Solutions, MD Logic is committed to the ongoing development of solutions that save time and maximize productivity for healthcare providers.
To learn how MD Logic can reduce your overhead, increase efficiency and maximize profitability, please contact our corporate headquarters today at 800-273-7750.
