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LIVE SUPPORTCommunicating via (SMS) texting has become a preferred communication method for most people around the world.
MD Logic will be releasing our new ON DEMAND (SMS) Patient Communicator Software this summer. Our newest technology will allow MD Logic users to instantly create and send text messages to patients from anywhere in the MD Logic Software. All (SMS) communication with patients is immediately recorded in the patient chart so that a user can quickly view all communication with a patient. What is so impressive with this new technology (exclusively developed by MD Logic) is that a user will not have to go to a portal to create and text a patient. Other companies that offer these types of services require their users to login to a 3rd party portal to create and send text messages. MD Logic ON DEMAND is fully integrated to save time. Providing our clients with the technology to create and send text messages ON DEMAND will allow users to improve their efficiency and productivity.
MD Logic clients that have BETA tested the ON DEMAND (SMS) Patient Communicator feature have reported great time savings in communicating with patients. As one client shared “the time savings in communicating with patients via (SMS) text really adds up”. The tedious process of having to pick up a phone, dial the patient phone number in an attempt to speak to the patient during working hours is complicated. Most patients are not allowed to answer personal phone calls at work. With the MD Logic ON DEMAND (SMS) Patient Communicator feature, an MD Logic user can select a patient, create the message and instantly communicate with the patient. The text message sent to the patient is automatically undated in the patient chart.
Clients are using the MD Logic ON DEMAND (SMS) Patient Communicator to communicate deductibles that must be paid before services can be scheduled.
As an example:
“Dear Mr. Smith, this is Connie with Medical Specialists of Atlanta, I have confirmed your insurance deductible is $750.00. You will need to pay this amount before your CT Scan is scheduled. You can send a check to our office our make a payment on our patient portal www.ViewMyHealthRecords.com . I can be reached at 404-000-0000 with any questions.”
Reasons to communicate with patients each day are endless but many common reasons will include the following:
- Confirming a prescription refill was approved by the doctor
- Requesting the patient provide their updated insurance information
- Communicating a balance owed by the patient after their insurance has paid
- Confirming the exact number of physical therapy visits were approved by your insurance company
- Requested the patient schedule a Telehealth appointment for the doctor to review their test results
The time savings using the New MD Logic ON DEMAND (SMS) Patient Communicator are huge for MD Logic clients. As the leading U.S. provider in high performance Electronic Health Records Software, Practice Management Software and Revenue Cycle Management Solutions, MD Logic is committed to the ongoing development of solutions that save time and maximize productivity for healthcare providers.
To learn how MD Logic can reduce your overhead, increase efficiency and maximize profitability, please contact our corporate headquarters today at 800-273-7750.