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LIVE SUPPORTBy now most physicians have been paid their first two years of meaningful use dollars in the amount of $30,000.00 per physician. What remains for these physicians is $12,000.00 each in meaningful use incentives since 68.2% of the incentives are paid in the first two years of the meaningful use attestation program. In several recent surveys it has been estimated that somewhere between 55-80% of physicians are making plans to dump their current EHR and replace it with another EHR. Those figures are staggering and are a direct result of the federal government funding the advancement of electronic health records.
Like any other large purchase made by a medical clinic, physicians interested in buying a product normally will take the time to investigate the product and determine if the investment is a solid investment. This is basic 101 when making any type of investment in business. A company will complete the needed due diligence and determine the ROI on the investment. Unfortunately the vast majority of physicians did not take the time to complete their Due diligence due to the fact that the federal government was picking up the tab for their EHR. As a result, these doctors are now forced with a much greater task in selecting their 2nd or 3rd EHR and having to transition health data from one EHR to another EHR.
It is estimated that two-thirds of physicians who regularly use an EHR do so unwillingly due to the EHR being difficult to navigate and simply slowing down the physician. For many the “clunky” software is only half the problem with the other half of the problem being poor to lackluster support from EHR vendors. With the opportunity of “free money” given away by the federal government the number of companies offering EHR systems to healthcare providers increased by over 200 companies. In order to sell EHR systems to physicians these companies simply needed to build a way to collect data, invest $25,000.00 to take a test and earn EHR certification. Whether the EHR was actually usable by a physician in a live clinic setting had nothing to do with earning certification. An EHR company did not need to have any customers or prove that their EHR was efficient in a clinic environment. This created a false sense of security in the physician community as doctors made bad decisions to implement certified EHR programs assuming they are all the same. As physicians get ready to replace their existing EHR with another EHR they should remember several important things:
- Don’t believe everything read – many medical associations are in business of promoting a specific EHR and in return that EHR invests in that organization. Make sure you complete a hands-on demonstration of the software and not the sales rep.
- Ask your sales rep to guide you through creating a clinical record for a new patient and a follow up patient. If you can’t make it work during the demonstration it is doubtful you will have success if you buy that EHR.
- Ask your sales rep to guide you through editing the “knowledgebase” containing the specialty specific information that you will use to document patient care. If it takes more than 10 seconds to edit the knowledgebase while in the middle of documenting patient care then that EHR will not work.
When making a decision on a replacement EHR it makes sense to schedule time for an ONSITE visit and see the EHR in action. You would be surprised that many EHR companies don’t have great sites that a clinic can visit to see the software in action. Ask the referring site if they are able to document care real time during the patient visit and keep up with the patient workflow.
Find out if the clinic is seeing the same number of patients as you see in clinic each day. Ask about software support and how easy it is access a live support person when you call. Is your support provided in the USA or off-shored?
Another thing to consider is how long (in days) will it take to transition and train your clinic to go live with the new EMR? If it takes more than 5 days then drop that EHR. As the leader in high performance EHR solutions MD Logic understands what it takes to maximize the efficiency of a clinic. We understand that increasing efficiency will drive production resulting in maximizing profitability for our customers. By being proactive and successfully managing the workflow of a clinic doctors using MD Logic see a higher number of patients in clinic each day compared to other EHR systems. The key to our success is the automation and collection of medical data required to diagnosis and treat each patient. In the vast majority of clinics across the U.S. way too much time is wasted by providers and their staff in having to search for clinical data on patients in addition to time wasted trying to enter medical data on their patients into cumbersome EHR systems. With MD Logic, a provider will touch a screen that will automatically identify the next patient, the location of the next patient, the reason for their visit, updated health history and anything else the healthcare provider would need to know before going in the room to examine the patient. The data being displayed for the provider was captured without staff involvement and through the MD Logic patient kiosk software. This feature alone is one of the most time-saving features offered by MD Logic and makes an immediate impact on productivity in the clinic.
If you are in the market to replace your old EHR and want to learn why MD Logic is the best solution for maximizing efficiency and increasing profitability then contact our corporate office today at 800-273-7750. Learn what thousands of users already know – “not all EHRs are built the same."